Refunds and Returns Policy
Effective Date: July 19, 2024
Welcome to GamerBlueLightGlasses.com (the “Site”), operated by Lee-Ann LTD (“we”, “us”, “our”). This Refunds and Returns Policy governs the terms under which you may return any physical product purchased from our Site.
1. Returns
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the product within 30 days of receipt for a refund or exchange, subject to the conditions outlined below.
2. Conditions for Returns
- The product must be in its original packaging, including all accessories, manuals, and documentation.
- The product must be unused, undamaged, and in its original condition.
- Products that are returned incomplete, damaged, or not in their original packaging may be subject to a restocking fee or may not qualify for a refund.
3. Initiating a Return
To initiate a return, please contact our customer service team at [email protected] within 30 days of receiving your order. Please provide your order number and the reason for the return. Our customer service team will provide you with a return authorization (RA) number and further instructions on how to proceed.
4. Shipping Costs
- Customers are responsible for all shipping costs associated with returning the product unless the return is due to our error (e.g., you received an incorrect or defective item).
- We recommend using a trackable shipping service or purchasing shipping insurance when returning items. We cannot guarantee that we will receive your returned item.
5. Refunds
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If your return is approved, your refund will be processed and a credit will automatically be applied to your original method of payment within [number] days.
6. Exchanges
- If you wish to exchange your product for a different size or model, please indicate this when contacting our customer service team. Exchanges are subject to product availability.
7. Contact Information
If you have any questions about our Refunds and Returns Policy, please contact us at:
- Email: [email protected]
- Address: 5 Benmore Road, Benmore Gardens, Sandton
8. Policy Updates
We reserve the right to update or modify this Refunds and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting to the Site. Please review this policy periodically for changes.
By purchasing products from GamerBlueLightGlasses.com, you agree to the terms of this Refunds and Returns Policy.
This Refunds and Returns Policy was last updated on July 19, 2024.